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Booking conditions

GUARANTEE POLICY

All reservations must be guaranteed by means of a valid credit card at the time of booking. Payment for your stay will be made directly at the hotel upon arrival. Payment is due upon arrival. In case of booking a Non Refundable rate the payment will be made at the moment of making the reservation. The amount will be charged to the card provided.

CANCELLATION POLICY

Expo Hotels and Resorts reserves the right to alter the cancellation policy to that of a group booking in accordance with the number of bedrooms and nights booked.

Booking conditions: cancellation fees will not be charged if your reservation is cancelled before 12:00 (hotel local time) on the day of arrival. If notice is not given before 12:00, the first night of your stay will be charged. In case of no-show, 100 percent of total price of the reservation will be charged.

Stay Options cancellation: If your reservation is cancelled 48 hours before the arrival date, the total amount of your stat options will be charged.

To validate your notice of cancellation, and to avoid any charges, we ask you to send an email or fax to the Reservations Department of the hotel informing them that you would like to cancel your reservation. You can also cancel your booking in the "search/cancel booking" section located in the upper part of this web page.

In the case where confirmation of your reservation is not presented when you arrive at Reception, the hotel will not answer for any error relating to your reservation, whether it is the cost of your booking or the number of people and/or services reserved.

Non Refundable Rates

- Cancellation deposit non refundable: If you cancel, modify or don't show upon arrival, the forfeiture amount will be 100 percent. There may be additional applicable charges and taxes.

- Booking modifications: This reservation only allows adding extra services. You will pay these services upon arrival directly at the hotel.

In case of  you don't show your confirmation at the hotel's reception, the hotel will not respond for any errors related to the reservation contracted (rate, number of people and/or services).

NOTE: The taxes applied will be that which is in effect in Spain when paying for the accommodation.

As of 29 October, the new Spanish Act 7/2012 stipulates the following limitations for cash payments: persons resident in Spain may pay up to €2,499.99 and persons non-resident in Spain may pay up to €14,999.99 in cash.